Duons Repair Process

Duons customized Repair Process can help you measure and implement the savings that you can reap from outsourcing your repair process.

Step One: Perform Audit of Present System:

1. Identify Processes
2. Check Transparency of Data
3. Identify Costs of Parts, Services, Processes
4. Determine Key Factors of System

Step Two: Define Concept:

1. Define Concept
2. Define Critical and Non-Critical Services
3. Create Overall Plan
4. Prepare Action Plan

Step Three: Implementation Plan

1. Assign Targets and Responsibilities
2. Launch Plan
3. Measure Results against Targets
4. Corrective Measures

 Upon receipt, your repair is immediately assigned its own unique job number to ensure accurate tracking and handling. Our state-of-the-art, database-driven process allows you to access information in real time to follow the progress of your repair throughout the process Instant Shipping : To increase turnaround time, we can exchange the item to be repaired with another new or remanufactured item as per your approval. All repairs are performed in an anti-static repair environment that helps avoid static-induced failures in the field. All repairs are backed by a one-year warranty. We calibrate our precision instruments using documented procedures, ensuring that your equipment is not only repaired, but also has the precision that your process demands. We can provide written calibration certificates if applicable. Our IT customer service infrastructure enables us to provide you with order tracking, customer reporting, billing and many more reports.